Technical Support Representative
Location: Union City California
Description: Abaxis is at present recruited Technical Support Representative right now, this career will be placed in California. For detail informations about this career opportunity kindly read the description below. Apply for this Position
Description:
The Technical Support Representative will provide telephone support to veterinary clinics, research facilities, veterinary academic settings, end users, and distribution partners in the areas of chemistry, hematology, coagulation, rapid diagnostics, and instrumentation. They must satisfactorily address product complaints, resolve customer issues in a timely manner, and be able document complaint in complaint handling database. By addressing and resolving complaints with end user accounts they can maintain satisfaction with current products
Duties:
Handle high volume of incoming technical support calls from Abaxis veterinary business customers and field sales reps while accurately documenting the details of each call in a contact database. Follow up with customers as needed.
Trouble shoot, document, place orders, and process product failures according to procedures
Work cooperatively with Product Specialists, Product Managers, and distribution partners to identify root cause of problem.
Identify trends in customer satisfaction or dissatisfaction and escalate as appropriate.
Educate customers about methodology, features and benefits, and technical application to improve product performance and customer satisfaction.
Initiate follow up calls for installation survey, product notification, and software updates.
Monitor call volume via Contact Client Center; manage tasks and projects while providing optimal phone coverage
Contribute positively to a team environment and provide backup coverage when necessary, including 24/7 on-call support.
Prepare and review product support information.
Participate on product development or marketing teams to provide the voice of the customer.
Occasionally travel to customer sites to provide support, installation, and training.
Occasionally attend tradeshows and conventions.
Adhere to schedule.
Present a professional image at all times.
Perform other duties as assigned.
Requirements:
An equivalent combination or education, training, and experience will be considered
Minimum of Associate Degree, preference given to Science
B.S. Degree in Scientific Field preferred
Experience in veterinary technology, laboratory technology, medical/nursing field preferred
Excellent telephone manner
Basic computer skills (ie. Microsoft Office, Data Entry)
Team player
Occasional overnight travel is required for training, seminars, tradeshows and customer visits
Required overtime for weekend shift coverage, holiday coverage, and/or night shift coverage
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If you were eligible to this career, please email us your resume, with salary requirements and a resume to Abaxis.
If you interested on this career just click on the Apply button, you will be redirected to the official website
This career starts available on: Sun, 19 Aug 2012 10:15:13 GMT