Execute the delivery of high-quality service administration, for a defined CSO (Customer Service Operations) area, to the relevant field force stakeholders. Ensure that the relevant stakeholders are involved in a timely manner and with a high level of co-operation to drive satisfactory back-office administration. Execute Order Fulfilment Service Product process for internal reporting and intercompany billing.
The position would be based in Arganda del Rey - Madrid or Lisbon - Portugal
Key Responsibilities
- Execute the delivery of high-quality service administration, for a defined CSO area, to the relevant field force stakeholders. Ensure that the relevant stakeholders are involved in a timely manner and with a high level of co-operation to drive satisfactory back-office administration.
- Master Data Management owner for work centers.
- Execute internal order management and follow up.
- Execute end to end intercompany billing for Service Engineers borrowed from one market to another market by opening service orders.
- Execute service administration with consistent application of global standards, processes, local and legal requirements.
- Participate in the continuous improvement activities and implementation of best practices related to service administration.
- Local logistic – of tools and templates required for service events
- Support for field force stakeholders.
- Provide an active support in Knowledge Transfer.
We believe you have:
- Technical level or University degree in Business Administration or equivalent.
- High level in English.
- Spanish or Portuguese language is a plus.
- Ideally, you should have worked at least one year in a support role.
- Experience in computer tools: MS Office: Excel, Word, PowerPoint
- SAP/R3 knowledge.
- Organized person, proactive in his work and open-minded.
- Team player has good communication and collaboration skills.
We Offer You
- A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
- A culture that pioneers a spirit of innovation where our industry experts drive visible results
- An equal opportunity employment experience that values diversity and inclusion
- Market competitive compensation and benefits with flexible working arrangements
Apply Now
If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/.
This job posting expires on May 30th.
