CBX Operator-4712 Stoddard
Location: Central Valley California
Description: Sutter Health is presently looking of CBX Operator-4712 Stoddard right now, this job will be placed in California. Detailed specification about this job opportunity please give attention to these descriptions. The CBX Operator answers all incoming calls to SGMF in a timely and efficient manner. Asks qualifying questions to handle calls accurately the first time. Records accurate mess! ages, pages overhead, uses digital pagers, and connects callers to proper department/employee. The CBX Operator may triage calls for priority based on the information supplied by the caller. The CBX Operator is responsible for coordinating all CODE calls and processing them immediately according to the proper procedure. The CBX department is open 24 hours a day 365 days per year. CBX Operators are required to work days, evenings, overnights, weekends, and holidays as scheduled by the department Supervisor. Using excellent customer service skills, answer incoming lines in order to assist patients, physicians's offices, Visiting Nurses, and other patient support agencies in a personal, efficient, and organized manner. Use Call Center standard operating procedures and protocols to register new patients, update patient demographics, schedule, reschedule, cancel, and verify appointments. Verify patient insurance. Using SGMF messaging policies accurately enter patient telephone m! essages into the computer and electronically route messages to! the appropriate pool in the Electronic Health Record (eHR). Regularly communicate with internal customers to meet the patient's needs. Maintain professionalism, courtesy, and confidentiality at all times. This position requires the ability to repetitively answer a high volume of phone calls each day. Work with other team members to achieve organizational goals in order to provide quality patient service.
Sutter Gould Medical Foundation (SGMF) is a non-profit, multi-specialty health care organization affiliated with Sutter Health. Based in Modesto, SGMF provides quality medical care, health education and research activities in a five-county area. SGMF's medical staff includes family practitioners, internists and pediatricians, as well as a range of specialist physicians. Services include imaging, nuclear medicine, a health library, health education programs, occupational medicine, diabetes education, nutrition counseling, infertility counseling, and weight manageme! nt.
Qualifications
High school diploma or equivalent. Some college or vocational training a plus. Typing certificate for 35 WPM is required for this position (typing certificate required at time of interview). Candidate must have a least 1 year direct customer service contact experience, preferably in a medical facility. Previous computer experience in a windows environment required such as would be gained working daily with computers for a minimum of one year. Call Center or PBX experience preferred. Six months previous appointment scheduling experience desired. Knowledge of basic telecommunications equipment and procedures. Knowledge of computer systems and their software applications is essential for this position. Knowledge of switchboard functions and proper telephone etiquette. Knowledge of clerical procedures and office management. Ability to learn to assess patients' acuity level and to determine appropriate action. A knowledge of what excellent cu! stomer service entails. A knowledge of the principles of good communica! tion and teamwork. A knowledge of medical terminology and an understanding of health insurance guidelines are helpful. Functional knowledge of Microsoft Office Suite products is required. Outstanding customer service skills with sensitivity towards patient rights and confidentiality. Excellent listening skills. Ability to read, write, and verbally communicate in English using good spelling and grammar skills. The ability to maintain excellent customer service and composure while taking repetitive calls throughout the day. The ability to deal with challenging telephone encounters, while providing excellent customer service. Ability to work in a dynamic, fast-paced environment utilizing good decision making skills. Perform multiple tasks with a high level of accuracy and insure quality communication. Ability to learn and successfully utilize the electronic health. The ability to complete multiple projects and manage shifting priorities with frequent interruptions is a require! d skill. The ability to pay attention to detail is required. the ability to keep both patient and business information confidential is required. A pleasant voice is a must for this position. Must be willing to learn new things and maintain a positive attitude. Must use legible penmanship when taking notes ad completing paperwork. Ability to work well under emergency situations. Must be able to work well independently and/or as part of a team.
Primary Location
:
California-Central Valley-Modesto
Organization
:
Sutter Gould Medical Foundation
Employee Status
:
Regular
Accepted Applications
:
Internal Candidate Applications Accepted
Minimum Salary
:
$12.73
Maximum Salary
:
$19.90
Employment Incentive
:
No
Employee Referral Bonus
:
No
Benefits
:
Yes
Position Status
:
Non-Exempt
!
Union
:
No
Job Shift
:
Day/Evening/Night
Days of the Week Scheduled
:
Monday-Friday
Weekend Requirements
:
Saturday-Sunday
Schedule
:
Part Time
Hours Per 2wk Pay Period
:
40
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If you were eligible to this job, please email us your resume, with salary requirements and a resume to Sutter Health.
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This job starts available on: Fri, 23 Aug 2013 01:45:58 GMT