Job Description – Client Relationship Manager
Job Summary:
- Maintain the company’s existing relationships with a client/ group of clients so that the clients continue to engage with POP Logistics in a sustainable and positive manner
Reporting Structure:
· Reports into National Head of Client Services
Min Qualifications
· Matric (with Maths) with a relevant degree/Diploma
· Minimum 5 years Relevant experience and proven track record in Client Relationship or Key Account management
· High computer competency in Excel; Word; PowerPoint required
Skill set & requirements
· Good Financial Acumen
· High computer literacy, understanding and proficiency
· Excellent written and verbal skills (English main business language)
· Strong interactive and co-ordination abilities
· Strong numeracy skills with demonstrated attention to detail
· Able to consistently work under pressure and meet deadlines
· People management & leadership skills
· Excellent organization and planning skills
· Must be accurate & detailed
· Ability to multitask in stressful situations
· High sense of urgency
· Ability to be effectively plan, organize, audit
· Must be prepared to work outside of business hours
· Ability to work quickly and accurately on an independent basis
· Display initiative to quickly identify and resolve variances, failures, and discrepancies
· Strong Problem-solving skills
· Ability to multitask in pressurized situations and trouble shoot
· Keen sense of urgency
· Strong cognitive processing ability
Job Description and Key responsibilities
· Managing the relationship with the client to high standards
· Interface with client and account co-ordinators
· Identifies and anticipate client requirements
· Determine availability and promotion of company services
· Mediates process, resolves issues
· Executes within the service level agreement
· Play major role in providing client consultation
· Knowledge and awareness of clients’ organization and structure
· Staying aware of client news and changes
· Maintenance of client records and updating of changes
· Communicates, monitors billing procedures
· Establishes and promotes goodwill with customer
· Reviews client history and contact customer as follow up activity
· Financial controls and ensuring responsible budget management at all levels
· Analyse and interpret key account performance information and ensure daily, weekly and monthly monitoring of relevant performance metrics
· Receive Client Planning requirements and translate into actionable, understandable distribution plans with realistic close off as required
· Self-measurement on service levels and presentation to line manager
· Act as a point of contact for ensuring excellence and accuracy in service and distribution feedback to client issues
· Communication of special invoicing requests from clients
· Ensuring that all outbound and inbound jobs are processed, actioned, and delivered on time according to orders placed by clients.
· Actioning quote requests from client suppliers for repairs and liaising with client on repairs required.
· Reports and updates to clients on items missing or damaged from events.
· Direct email and telephonic communications with client and client suppliers
· Ensuring that all quotes submitted to clients are closed off with PO from client for invoicing
· Liaising with client and suppliers in the event of a call-out – both during office hours and after hours
· Tracking after hours and weekend installations and collections
· Running an Events Calendar and ensuring accuracy
· Ensuring data accuracy
· Ensuring that stock is cared for and kept safe
· Checking of POP Equipment and ensuring regular maintenance is performed
· Using a triage system for event prioritization and coordinating equipment for the events
· Reporting on damages monthly
· Reporting on redundant items monthly
· Ordering of consumables and tracking the use of consumables
· Contact sessions with Clients quarterly or as required
· Weekly planning session with EM’s, clients as required
Job Type: Full-time
Salary: R25,000.00 - R30,000.00 per month
COVID-19 considerations:
Not at present but this may change
Application Deadline: 2023/06/15
