Join Cartwheel to help tackle the student mental health crisis.
Kids spend most of their days in the classroom. And teachers and staff, who play a vital role in their development, are often the first to notice when something is off. But with 1 in 5 young people struggling with mental health, schools are getting crushed by a downward spiral in student crises and staff burnout.
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With large increases in federal funding for schools and the rise of telehealth, schools are reimagining what mental health support can look like.Cartwheel is an early-stage startup building technology-enabled mental health services that put schools at the center. We see our role as supporting on-campus counselors, psychologists, and school social workers who see kids every day. Instead of going around them, we collaborate with them. This means:
- Earlier intervention
- Higher student and family engagement in care
- Better coordination among the trusted adults in a student’s life
Kids shouldn't just aspire to get out of bed and drag themselves to class. They should be able to experience joy. They deserve to envision and build a life they’re excited to live. If you join Cartwheel, you’ll help make this vision a reality for millions of students across the country. We’re backed by top investors including General Catalyst, BoxGroup, and Able Partners, and we're looking for scrappy, mission-driven teammates to join our team.
ABOUT THE ROLE
Since our founding last spring, we’ve grown to serve more than a dozen school districts in our home state of Massachusetts, providing care to hundreds of students and families. This upcoming school year, we’ll be working with several dozen districts across 3-5 states, providing care to thousands of students and families.
As Payment Coordinator, you will be responsible for the smooth and efficient processing of payments from our clients and health plan partners. You will work closely with our clinical and operations teams to manage billing and invoicing procedures and maintain accurate financial records. Your attention to detail, excellent organizational skills, and commitment to customer access will contribute to the financial stability and success of Cartwheel as we become the leading partner for schools nationwide in tackling the student mental health crisis.
WHO YOU ARE
- 2+ years of experience as a payment coordinator, accounts receivable specialist, or a similar role.
- Excellent attention to detail and accuracy in numerical data.
- Strong organizational and time management skills to handle multiple tasks and deadlines effectively.
- Strong understanding of billing and invoicing processes.
- Familiarity with financial software and proficiency in using accounting systems.
- Excellent communication and interpersonal skills.
- Knowledge of relevant health care or financial regulations and compliance requirements.
- Prior experience in the healthcare or mental health industry is a plus.
- Highly independent, proactive, resilient, and empathetic.
The above is a summary of the role, not an exhaustive list. If you think that you have most of the above but not everything, please apply. We'd love to hear from you.
WHAT YOU’LL DO
Billing and Invoicing:
- Generate accurate and timely invoices for clients and partners.
- Ensure invoices and claims are properly documented, approved, and sent on schedule.
Financial Recordkeeping:
- Maintain organized financial records, including invoices and bills.
- Collaborate on reconciling accounts and resolving discrepancies.
Reporting and Analysis:
- Assist in generating regular reports on payment status and financial performance.
- Analyze data to identify trends and areas for improvement.
Compliance and Documentation:
- Ensure adherence to financial regulations and policies.
- Maintain accurate documentation of payment processes.
Customer Success:
- Provide empathetic and compassionate customer service to families who may be struggling to meet payment obligations.
- Resolve payment disputes or concerns professionally and courteously.
Please apply even if you don't meet all of the criteria – we’d still love to hear from you. You may be a great fit!
LOCATION: US Remote with quarterly in-person team retreats and co-locating as needed in Boston or NYC, especially as we get to know each other.
START DATE: July 2023
COMPENSATION: You’ll join a team of mission-driven colleagues who will respect, empower, and go to bat for you. This is a full-time, salaried position reporting to the Care Manager. Based on candidate experience, the expected cash compensation is $50,000-$60,000, plus equity, generous health insurance, 3 weeks of PTO, and additional paid sick time.
Cartwheel is proud to be an equal opportunity employer. We embrace diverse backgrounds and perspectives and an inclusive work environment. We do not discriminate on the basis of race, color, religion, marital status, ancestry, national origin, sex, gender identity or expression, sexual orientation, age, disability status, veteran status, or any other status protected under applicable federal, state, or local laws.
