As a Front Desk Agent for the Hotel Oceana Santa Monica, you are a vital part of helping the hotel with its goal of achieving a high level of guest satisfaction and unparalleled service for our current and future guests.
The How…
You will use your two-plus years of front desk experience in a four-star or five-star hotel to coordinate the hotel’s guest services functions daily. You primarily will greet guests when they arrive and as they move through the lobby during their stay, administer check-in and check-out, confirm billing, assist with reservations, including lengthening or shortening stays, upselling, and making other changes where possible.
You have a strong desire to ensure every guest’s stay meets or even exceeds the hotel’s standards, and you enjoy providing other services for our guests, such as taking requests for wake-up calls, arranging restaurant reservations, tour reservations, spa and salon services, and tickets for theatrical, music and sporting events for guests, accommodating general and unique requests.
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Your friendly, efficient, and high-touch approach is perfect when engaging with guests and team members, appropriate addressing guest concerns and escalating complaints as needed. Still, you can maintain and enforce company standards when it comes to operational processes and procedures related to the hotel’s front desk and bellmen.
The Details…
You will work full-time on a schedule defined by operational needs.
Starting pay ranges from $20.00 to $24.00 per hour.
We offer many benefits to meet your needs, including medical, dental, vision, and basic life insurance options. The company provides auto-enrollment in its 401(k) plan after 60 days of employment. New employees accrue 40 hours of vacation in the first year and earn 72 hours of paid sick leave per year. Eligible employees also receive holiday pay (if working) or paid holidays (if scheduled off) for 6 holidays each year*.
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- To be eligible for holiday pay, employees must have completed 90 days of employment and worked the last scheduled day before and the first day after the holiday.
The Hotel Oceana Santa Monica is an Equal Opportunity Employer.
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
