** This role is at Macquarie Bank (not for Hatch)
Hatch is supporting Macquarie Bank to find a great Client Experience Analyst to join their Business Operations and Strategy team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Macquarie Bank.
Applying here is the first step in the hiring process for this role.
About the role at Macquarie Bank
In this role, you will be responsible for embedding change across Client Experience (CX) with a focus on our client facing teams. You will be working with business stakeholders to understand needs and recommend programmes guided by our strategic themes. You will play a key role in advocating for CX by attending forums of change as a Subject Matter Expert and CX Lead to ensure the CX Team have the intuitive tools and knowledge they need to deliver high performance and exceptional client experiences. You will do this with your digital transformation mindset.
Seniority
Junior - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
Responsibilities
- Problem Identification - Identify the problems and needs of key stakeholders to guide data analysis
- Stakeholder Engagement - Partner with stakeholders to understand specifications, business requirements, and communicate insights
- Execution and Project Management - Plan and deliver project plans by managing people, resources, budget, and timelines, to support the organization’s goals
Strengths
- Problem solving - Identifies problems and develops logical solutions that address the problems
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals
- Prioritization - Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Macquarie Bank.
Applying here is the first step in the hiring process for this role.
Note: This role is with Macquarie Bank, you will not be applying for a role at Hatch
We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.
Job Type: Full-time
Salary: $60,000.00 – $120,000.00 per year
Work Location: One location
